Professional Do’s And Don’ts in Online Written Communication
DM’s (direct messaging on social media apps), posting online, emails, and in texting have certain etiquette to display us as professional business people or not so professional and certain phrases, emojis, and sentence syntax make a huge difference in them being professional or not and seeming passive aggressive or unprofessional or dismissive.
Here in today’s blog article we’ll go over some do’s and don’t of DM-ing and of texting for being professional and displaying care and compassion for your prospective clients, current clients, and online communities.
The don’ts list are items that display a person as any of the following yet not limited to: uncaring, dismissive of the others feelings and/or thoughts, passive aggressive, insecure, petty, not confident, low EQ, a person who is not keeping up with their workload and perhaps makes less money than they could be, lazy (i.e. thinking they are too busy to care), chaotic or hectic, and in a hurry/rushing i.e. poor time management skills.
While the don’ts list might come across as judgmental, it is to enhance the professionalism of those in business, and increase the level of self-awareness of one’s written communication.
Everyday as a business owner who has a large online community, in many places, with over 900,000 people in all of our online communities to this date, I sadly see the don’ts list and the do’s list in communication I receive.
Important to remember:
– Often in business people are basing their views of you directly from your written communication. –
Other areas weigh-in with how people access their views of you and your company, yet the most heavily weighted area is in communication.
Especially with everything being online these days, most communication happens via email, DM’s, voice memos, and texting.
The do’s list items display a person as any of the following yet not limited to: confident, excellent delegator and excellent time management skills, high EQ, caring, receptive to the other persons’ desires/needs/wants/ideas/feelings, secure, well-rounded, has time to make sure those in their network, their clients, their prospective clients feel heard, seen, and understood, a person who makes a lot of money/ wealthy.
Keep reading to the end as I will also have a list of do not use words in online written communication, with most all of them coming across to not have the intention we want and seem unprofessional.
Especially for female business owners: to reflect on and own their power in their written communication. In their written communication reflecting the intentions of their businesses and how their businesses are reflecting back to the world their and their businesses core values through communication.
————–
Your Businesses ROI
All of the coaches and the female-led businesses who implemented Empire Life’s business strategies in client leads, monthly income (often a 20X increase from when they started with Empire Life’s support), and client retention after having Empire Life Mentorship, apply here.
————–
Don’ts Followed By Do’s List In Online Written Professional Communication:
- Don’t: Do not answer anything online, ever, with a thumbs up (👍) emoji especially, or any emoji, such as a heart one (🥰). I understand it might be that you are thinking you are indicating you saw the message to the person who sent it. However, it appears extremely dismissive, passive aggressive, and displays poor time management to the receiver. It appears one doesn’t have time to write out a proper sentence.
Do: At least write out one word answer, such as “Thanks.” or preferably a full sentence to every communication, such as, “Thank you so much for this. Appreciate it!” Do leave out emoji’s in all in professional communication. I understand sometimes others in business send emoji’s within communication, yet do your best to completely leave them out of all communication, it will come across as more professional. If you need to hire someone on your team to answer messages and online communication, this is a great idea to also share this blog with them and have them answer your online platforms instead of sending one emoji or a series of emojis.
———–
For the female businesses who are scaling, who are already making over $20,000USD-$40,000USD per month, there needs to be a different and unique level of support, just for you. This leads me to our mastermind (doors opening soon!!), and masterminds in general to be a part of, and contact us and apply here.
———–
- Don’t: Do not put words in all caps (example of all caps: CAPS), usually ever, on a website, on DM’s, on posts, on emails, on a sales page, in an online store, on texts, or on any online written communication.
Some more examples of this is when a person is answering a text/email/DM/commenting on a post/ and starts this with “OK…”.
This appears to be a person being offended if they feel the need to answer in the first place, and it indicates you are shouting at the receiver of the online communication. In a normal conversation when answering, is it usual to shout to someone, “OK…”, probably not.
I have been told that android devices automatically capitalize the word ‘ok’. I’d suggest leaving this word out of most communication online and offline.
Do: Substitute the word, ‘Ok,’ in an answer, with words such as, ‘alright’, ‘Yes…’, or ‘No…’. I highly suggest taking the word ‘ok’ out of texting, and online communication, it is on the do not use words list below too. If you are in the habit of using the word ‘ok’, at the very least spell it out fully, and follow it with an actual sentence, such as, “Okay, thank you for this.” or “Okay, I appreciate you saying this.”
Also, just saying, “Ok/Okay,” also comes across as a ‘meh’ or a ‘I don’t really know’, or a ‘I don’t really care about that,’ response to the receiver, and uncaring, always aim to follow it with a statement that reflects the intention behind the ‘okay’. Do not leave the person to wonder ‘what do they mean by saying, okay, what does okay mean here?’. Any which way ‘okay’ is used can often leave the reader with a perplexing and confused outcome. If the reader / receiver of a message is left with a confused or perplexing outcome from reading the communication they might be left to read into/assume what it is you actually mean.
———-
With heavily investing in ourselves there is also no need to invest in multiple online courses which are not geared for the woman scaling her business.
There are mastermind and online courses primarily for the female founder who is just starting out. Where we guide them in finding and solidifying their ideal client, their client avatar, and hone in on their exact message, their true essence and bringing this to the world, in our Empire Life Blueprint Online Course, here.
———-
- Don’t: Do not overuse exclamation points (!), especially after every sentence, or the first word in answering. It is okay to add in one within a few sentences, for example, “Hi Sally! How is it going? I saw that you have a magnificent business in aiding people with their social media management. This seems so great. Can you tell me more about this?” Also, when answering someone do not use an exclamation point in the first word, such as, “Okay!” or “Yes!” or “Nope!”. All of these appear super aggressive, in a hurry, and/or overzealous to what the healthy response can be.
Do: Usually a full sentence is the way to go, such as, “No, that’s not exactly what I meant, please find more on this on the FAQ’s page here (insert link) to my website, there you’ll find all the common questions, let me (or my team) know if you have more questions. Thanks. -(insert your name).”
- Don’t: Answer someone’s message with links to your services or start telling them about how you can support them. Unless they first send you links to their services, which in that case this is your choice if you want to return the message with more links. For example: If a business sends you a welcome message to their Facebook group, do not reply with your latest challenge or links to your support. This comes across as forceful and appears you are saying your support is the most important in the communication, or your business, instead of making the connection the most important and seeking first to understand the person and their business who sent you the message and showing genuine interest.
Do: Aim to first make a connection with someone online by understanding them, what they do, and who they support. If we send them a long message and with links before knowing them at all, this is a big don’t. Do take time to engage with their content, and understand them a bit more before talking about how you both can support each other with one another’s businesses.
———–
Have you joined Quora yet? To speak your mind, ask questions, and display yourself as an expert there.
———–
- Don’t: Mis-spell words on purpose, or make up words in online communication, if at all possible. Sometimes it might come out, yet do not purposely mis-spell or make up words in communication. This can be fun and seem quirky to the creator of the content, yet it comes across as unprofessional and waters down the brand’s impact. Writing with made up words or purposely mis-spelled words can possibly lose the reader in trying to translate what is exactly meant by the mis-spelled or new word used.
Do: Use a service such as Grammarly to always check your spelling. No one is perfect, all you can do is your best about spelling and grammar. If you have people on your team who write for you in any capacity also make sure they are using spell check and something similar too or Grammarly.
- Don’t: Do not answer a message without first greeting the person. A common greeting can be, “Hi [name]…(and insert message here).” This will for sure set you apart from most business owners and people, especially in business communication such as email, text, dm, and any written communication.
Do: Use grammar and greet the person, even if it is only a, “Hi,” if you don’t know their name yet.
- Don’t: Use words that display uncertainty if you are certain. For example, if a client asks you, “Hi [NAME], when will we be able to have our next session together?” And you answer, “Oh, ya, I think I sent you the calendar link before, did I?” ← this appears extremely uncertain.
Do: Use more certain phrases if you are certain and confident.
A better answer can be (to the above question), “Hi [clients name], you have (x) # of sessions every month, and you have already had a session with me this month, were you wanting to add another session for (x) $’s? This is the calendar link (insert link), and I can send you a paypal request for the extra session fee (or stripe, or another payment gateway).” or another great answer is, “Hi [NAME], this is the calendar link (insert link), looking forward to speaking with you. Which topics specifically do you want to focus on for this upcoming session?”
Do Not Use These Words In Online Written Professional Communication:
These are words to take out of texting, and mostly even out of your vocabulary to be more professional, more confident, and more secure in your communication. Especially the worst is to start sentences with these, or to answer only these words. These words are often coming across to the receiver as uncaring, uncertain, not confident, dismissive, and unprofessional.
- Yeppers
- Yep
- Nope
- Maybe
- Idc, Idk, Rly
- Um
- Sure
- Fine
- Ok, K, Okay, OK (any version of okay)
- Hum
- Right (especially starting a sentence with this, or just answering this one word)
- Ya, Yea, Yeah (any version of yeah)
———-
Have you had a chance to grab our best-selling book, with women stories of their rising to success, and Redefining their success.
If you want to be featured in the upcoming book RECLAIM, Series 2, are you a female founder, with an incredible story to share with millions to inspire them, apply here.
———-
Hoping this article finds you well, and as always we love to hear from you in the comments!
HOW TO GET IN TOUCH WITH EMPIRE LIFE
You can also find more information about Allison Ramsey, Facebook Digital Marketing Professor & Empire Life Founder at Instagram, LinkedIn, Website, and Twitter.
To learn more about getting started with Empire Life in launching and scaling your online empire you can contact Allison, Founder of Empire Life, on Instagram and LinkedIn.
“– Often in business people are basing their views of you directly from your written communication. – “
our Recent blogs
Check Out The Most Recent Blogs.
Build Wealth While You Sleep: The Power of Passive Income Streams for Entrepreneurs
Build Wealth While You Sleep: The Power of Passive Income Streams for Entrepreneurs You know what they say...don't put all your eggs in one basket. As a driven woman entrepreneur, you've likely embraced this wisdom, diversifying your business ventures and investments....
Stop Undercharging: Master the Art of Pricing Your Worth.
Stop Undercharging: Master the Art of Pricing Your Worth I get it. You're probably scared. The thought of raising your prices might send a shiver down your spine. Will clients flee? Will they think you're overvaluing your services? As a fellow female founder, I've...
Don’t Chase Leads, Build Relationships: The Long-Term Game of Scaling Your Online Business
Don't Chase Leads, Build Relationships: The Long-Term Game of Scaling Your Online Business We all want to see our businesses thrive. The drive to scale, expand, and reach a wider audience is a fundamental part of entrepreneurial ambition. Especially as women in...
Let’s scale your online empire.
Say Hello!
Hi There! We will love to hear from you! Come Find Us on social and dm us!
Very Nice Blog…Thanks for sharing this information with us.
Thank you, I have just been searching for info approximately this topic for a long time and yours is the greatest I’ve came upon till now.
Very good article. I certainly appreciate this website. Keep writing!
You have a great blog here! Would you like to make some invite posts on my blog?
Excellent post here.
Good post. I learn something totally new and challenging on blogs I Google every day. It will always be interesting to read through articles from other writers and use a little something from other sites.
I found you through Google and I think you need to be more famous and well-known. You’re very intelligent. You realize thus significantly relating to this subject, made me personally consider it from a lot of varied angles. Its like women and men aren’t fascinated unless it is one thing to accomplish like with Lady gaga! Your own stuffs is excellent. Always maintain it up!
My brother suggested I might like this blog. He was totally right.
This post actually made my day. You can not imagine simply how much
time I had spent on this information! Thanks!
Thanks for the blog. Really thank you! Much obliged.
Ahaa, it’s a good conversation about this paragraph here on this article, I have
read all that, so now me also commenting here. Thank you!
Nіce blog here! Also, your website loads up so fast!
I’d love my website to load as fast as yours.
You need to participate in a contest for the most effective blogs on the web. I will recommend this site!
Marveⅼous, what a web site it is! Thіs website pгovides
vаluable ɗata to us, keep it up.
Hi Alison, awe thank you we really appreciate you being here.
Everyone loves it when individuals get together and share opinions. Great blog, stick with it.
Good answer back in return of this query with real arguments and telling the whole thing regarding that.
Your writing is so eloquent and expressive; it’s a true art form.
I love that it is an excellent blog post but there are still some flaws which added more beauty in the whole post.
I’ll publish a good blog post like this.
Adequate information. Thanks.
So good to find any person with some authentic ideas on this subject.
Your writing is so evocative and emotive; it’s clear that you write with passion.
I used this as a reference and my prof commended me for that so thank you!
Your creative writing abilities has motivated me to get my very own website now 😉
I’m hoping to see the same high-grade content from you in the future as well.
Your writing is so polished and refined.
it offers a fresh perspective on familiar topics.
Absolutely loved reading this! It’s so empowering for female entrepreneurs.
A much-needed focus on women in the business world.
Let’s all support and uplift women in business. Woot woot!
Incredible stories of women conquering the business world.
This is the kind of content that empowers and inspires.
Empowering women in business benefits everyone.
This is the best blog I’ve ever seen in my life! I really appreciate you taking the time out of your busy day to share your this with everyone.
Your ability to convey intricate ideas in such a relatable manner is admirable.
Huge respect for female founders. This blog highlights why.
Absolutely agree with these points. Go, girls!
More power to female founders!
These are very inspiring – reminds me again that I must sort out something a bit more special for my own blog!
A must-read for anyone supporting gender equality in business.
Truly motivating. Let’s break those glass ceilings!
Brilliant blog. Women entrepreneurs deserve more spotlight.
Yes to more women in the boardroom!
Your commitment to excellence in writing is evident in the consistent quality of your content.
Your writing serves as a guide for those seeking knowledge and personal growth.
Your blog is a source of encouragement and empowerment for those navigating similar journeys.
Your writing serves as a beacon of enlightenment in the vast sea of information.
Your blog is a source of inspiration for those looking to make a positive difference.
Thank you for writing this post. I like the subject too.
It will always be exciting to read through your articles!
I’m amazed by the quality of this content!
The depth of your knowledge shines through in every blog post.
Your blog is a celebration of the beauty and power of language.
The way you weave narratives on your blog is masterful.
Your blog is a feast for the mind and the soul.
Your blog is a delightful blend of information and creativity.
Your blog is a beacon of knowledge in the vast digital landscape.
The thoughtfulness in your blog posts reflects a keen intellect.
I’ve been surfing online more than three hours nowadays, yet I never found any attention-grabbing article like yours.
safe canadian pharmacy: pet meds without vet prescription canada – canadian pharmacies that deliver to the us
The diversity of topics on your blog keeps readers engaged and intrigued.
The way you articulate ideas on your blog is simply mesmerizing.
Your articles stand out with their clarity and grace, making them a pure joy to read.
Every blog post is a chance to refine your voice and make it even more powerful.
Terrific article! 👌
This blog was truly informative. Your website is very useful. Thank you for sharing!
Everything is very open with a very clear clarification of the challenges.
Found this on Google and I’m glad I did. Well written article.
Your blog has quickly become my trusted source of inspiration and knowledge.
Your words have the power to inspire action and change.
Your ability to connect with readers on a personal level sets your blog apart.
Your words have the power to spark important conversations and debates.
Your blog is a testament to the positive influence of well-crafted storytelling.
Your blog is a valuable resource for professionals in the field.
Your blog is a valuable resource for professionals in the field.
Your blog is a testament to the transformative power of well-researched writing.
Your ability to make complex topics accessible is truly commendable.
Your ability to make complex topics accessible is truly commendable.
Your thought-provoking content challenges readers to reflect.
Your insights are a guiding light for those seeking clarity.
Your blog serves as a reliable guide for those navigating the subject matter.
Your commitment to authenticity makes your blog stand out.
Your writing has the power to shape opinions and influence minds.
Your ability to connect with readers on a personal level is remarkable.
Your ability to articulate complex ideas is truly impressive.
The depth of your research shines through every article.
Your commitment to accuracy and transparency shines through in every post.
Say, you got a nice article post. Really thank you! Will read on…
Your commitment to your craft is a beacon of this world.
canadian pharmacy world onlinecanadianpharmacy 24 or canada drugs online review
http://ihatevalortelecom.org/__media__/js/netsoltrademark.php?d=canadapharmacy.cheap canadian pharmacy com
[url=http://greystoneseniorliving.com/__media__/js/netsoltrademark.php?d=canadapharmacy.cheap]prescription drugs canada buy online[/url] reliable canadian pharmacy and [url=http://bbs.xinhaolian.com/home.php?mod=space&uid=2575031]canadian pharmacy ed medications[/url] canadian drugs pharmacy
I wonder why the other specialists of this sector do not notice this superb article.
Trustworthy and reliable, every single visit.
Your blogs are like mirrors reflecting the multifaceted beauty of your thoughts and ideas.
Im grateful for the article post. Much thanks again. Really Great.
Craftsmanship in constructing narrative arcs.
Reading this article felt like embarking on an adventure of its own.
Reading this article felt like embarking on an adventure of its own.
Unique and memorable design for the blog.
Easily scannable content.
I love the harmonious use of design and colors.
I like the sleek and modern aesthetic of the blog.
I’ve bookmarked this page for future reference. So much valuable information.
Establishing boundaries in an online set=up is one, too!
Online communication should be clear and concise so that misunderstanding won’t happen.
Consistent tone throughout the whole article.
If this is written by an online entrepreneur, then okay, I believe in this article. Highly recommended!
I’ve shared this with my colleagues—it’s too good not to because of the depth of information here is impressive!
It’s a really really fastidious article on building up a new blog.
Writes with an understanding of the power of language.
The thoughtfulness in your writing on the blog is truly commendable.
Having read this I believed it was extremely informative.
I appreciate you spending some time and energy to put this informative article together.
And one of the important things to do is avoid sharing false information or rumors. Always fact-check before spreading information online
We shouldn’t resort to offensive language, personal attacks, or cyberbullying. Online communication should always be respectful
In most cases, we have to consider the context and audience before using humor or sarcasm. Not everyone may interpret it the same way.
Your blog is a canvas where ideas come to life with vibrant colors.
I never knew I also do some of the don’ts 😮
The idea was amazingly executed.
Appreciate your articles a lot~
Consistently produces content with a distinctive voice.
Wha very nice attention to detail!
There is craftsmanship in constructing narratives.
Good tips!
This will be my guide and reference, lol
Thoughtful design hierarchy.
I love the harmonious use of design and colors.
The content is indeed easy to understand. Thank you!
I’m not good with written communication so this was a huge help!
The content is relevant in today’s era.
The writing style is a harmonious blend of intellect and emotion.
The prose is a celebration of the beauty of expression.
After study a few of the blog posts on your web site now, and I really like your way of blogging.
Clear and concise use of language.
I appreciate the user-friendly layout.
Well-researched blog.
In my own perspective as a teacher, I think my class advisory will benefit from this one. I will recommend this to them!
The prose is a testament to the author’s storytelling prowess.
Hey there, You’ve done an incredible job.
There is one particular issue I am not too comfortable with and whilst I try to reconcile that with the actual central theme of the position, allow me observe exactly what the rest of the readers have to say. Nevertheless, this article is nicely done!
This article is exquisite.
The amount of knowledge that this blog have is beyond great!
Thank you for your articles. They are very helpful to me. Can you help me with something?
It’s practically normal to know about this, will send this blog article to my nephew.
The writing style is a seamless blend of art and intellect.
This blog is quite addicting to read. That’s how good it is!
I want to be able to use all of your tips written in this blog article :((
This is very helpful as I want to improve my writing.
I think every student needs to read this.
Can you also do one for spoken communication
These tips are truly helpful for students like me
I’ll share this to my classmates 🙂
It’s nice that the blog is not too complicated.
You have a great taste and awesome writing techniques.
Incredible!
I wished to thanks on your time for this excellent read!!
I am more than happy to see this outstanding blog!
This article provides a fresh perspective on the topic. Well done!
I love the way you’ve structured the content. It’s easy to follow and engaging.
These are so spot on!
This is really helpful since I have poor writing skills.
Your ability to explain complex topics in an accessible way is truly impressive.
You’re def right about this!
these are all valuable information. thanks for sharing! 🙂
these type of blog is what i like the most. it can be very helpful!
you explained it in such a way everyone can understand it very easily!
this kind of topic should be taught regularly in school
Thanks for the suggestions you have provided here.
This post really helpful, I’ve learnt so much from it.
Always excited to see a new post here. Never disappoints!
I feel that is among the such a lot significant information for me. And i’m happy studying your article. However want to observation on few common things, The site style is perfect, the articles is in point of fact nice : D. Good job, cheers
Your blog is a sanctuary for the inquisitive mind.
Your blogs are like windows into your soul; keep opening them for the world to see.
Your blog is a breathtaking panorama of informative content.
Fantastic writing.
The articles you write help me a lot and I like the topic.
A digital oasis of empowerment and inspiration for women.
May I request more information on the subject? All of your articles are extremely useful to me. Thank you!
Sustain the excellent work!
Thanks for your help and for writing this post. It’s been great.
These comments often reflect an individual’s beliefs, preferences, or judgments about the significance, importance, or quality of a particular subject. Value comments can be found in various contexts, such as discussions about art, literature, music, ethics, politics, and more.